Table of Contents
TL;DR
Roblox uses a ticket-based support system through en.help.roblox.com instead of a general email. Different inquiry types have specific contact channels.
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Primary Roblox Contact Methods
Roblox doesn’t provide a single general email address for all inquiries. Instead, they use a ticket-based support system through their official Help Center at en.help.roblox.com. This is the most reliable way to reach their customer service team for account issues, billing problems, or technical support.
Specific Contact Channels
For different types of inquiries, Roblox has established these pathways:
- General Support: Submit a request through the official Help Center contact form
- Developer Relations: Use the Developer Hub forums or DevRel contact forms
- Business Partnerships: Reach out through their corporate website’s business contact section
- Investor Relations: Available at ir.roblox.com with dedicated contact information
- Press Inquiries: Media contacts are listed on their corporate press page
What to Expect
Response times typically range from 24-72 hours for standard support tickets. Complex issues involving account recovery or billing disputes may take longer. Always include your username, detailed description of the issue, and any relevant screenshots when submitting requests.
Alternative Support Options
The Roblox community forums and official social media channels (@Roblox on Twitter) sometimes provide faster responses for general questions. However, for account-specific issues, the official support system remains your best option.
If you’re looking to explore more gaming options while waiting for support responses, you might enjoy checking out our collection of Roblox-inspired experiences.
Who this is for: Roblox players needing official customer support or contact information for various issues.
