Table of Contents
TL;DR
Contact Roblox Support with photos and purchase details for damaged gift cards. Try reading the code under different lighting first, or return to the store with your receipt.
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Contact Roblox Support First
If your Roblox gift card is damaged, scratched, or unreadable, your best bet is reaching out to Roblox Support directly. They handle these situations regularly and can often help recover your card’s value even when the code is partially obscured.
Visit the Roblox Support page and submit a ticket explaining your situation. Include clear photos of both sides of the card, your receipt if you have it, and details about where and when you purchased it.
What Information You’ll Need
Gather these details before contacting support:
- Purchase receipt or proof of payment
- Store where you bought the card
- Purchase date
- Clear photos showing the damage
- Any visible portions of the code
- Card’s serial number (usually on the back)
Try Reading the Code Yourself
Before giving up, attempt these techniques to make damaged numbers more visible:
- Hold the card at different angles under good lighting
- Use a magnifying glass or your phone’s camera zoom
- Gently rub the scratched area with a soft cloth
- Try different lighting conditions – natural light often works best
Sometimes what looks completely unreadable becomes clearer with the right approach.
Return to the Store
If you still have your receipt, the store where you purchased the card might exchange it for a new one. Many retailers have policies for defective gift cards, especially if the damage occurred during manufacturing or handling.
Bring your receipt and explain the situation calmly. While not all stores will help, it’s worth trying before going through Roblox’s longer support process.
Prevention for Future Purchases
To avoid this frustration again, scratch off the protective coating carefully using a coin’s edge rather than keys or sharp objects. Take a photo of the code immediately after revealing it, and store the physical card safely until you redeem it.
Once you get your Robux sorted out, you’ll want to put them to good use exploring all the creative experiences the platform offers.
Who this is for: Roblox players dealing with scratched, damaged, or unreadable gift card codes.
