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Who this is for: Parents and players experiencing issues with Toca Boca games who need technical support or have account questions.
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Official Toca Boca Support Channels
The fastest way to reach Toca Boca customer service is through their official support portal at tocaboca.helpshift.com. This dedicated help center handles all customer inquiries and technical issues for their games including Toca Life World, Toca Kitchen, and other popular titles.
Primary Contact Methods
- Help Center: Visit tocaboca.helpshift.com for instant access to FAQs and submit support tickets
- In-App Support: Most Toca Boca games have a “Contact Us” or “Help” button in their settings menu
- Email Support: Available through their help center contact form for detailed issues
What Information to Include
When contacting support, provide these details for faster assistance:
- Your device type (iPhone, iPad, Android tablet, etc.)
- Game version number (found in app settings)
- Operating system version
- Clear description of the issue you’re experiencing
- Screenshots if relevant
Response Times and Expectations
Toca Boca typically responds to support requests within 24-48 hours during business days. For urgent technical issues affecting gameplay, their help center often provides immediate solutions through their comprehensive FAQ section.
Social Media Alternatives
While not primarily for customer service, you can also reach out via:
- Twitter: @tocaboca for general inquiries
- Instagram: @tocaboca for community engagement
Remember that social media responses may take longer than their official support channels. For the best experience with Toca Boca’s creative digital playground, explore more of their imaginative world through our collection of similar games.
TL;DR
Contact Toca Boca customer service through tocaboca.helpshift.com or use in-app support options. Include device details and game version for faster assistance.
