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Who this is for: Toca Boca players who’ve lost their purchased content after app updates, device changes, or account switches.
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Restoring Purchases on iOS Devices
If you’re using an iPhone or iPad, restoring your Toca Boca purchases is straightforward. Open the Toca Boca World app and navigate to the Parents section by tapping the gear icon. Look for “Restore Purchases” and tap it. Make sure you’re signed into the same Apple ID that was used for the original purchases.
The restoration process typically takes a few minutes. Your device needs an active internet connection, and you should see your previously purchased content reappear in the app once the process completes.
Android Device Restoration Steps
For Android users, the process works similarly but through Google Play. Open Toca Boca World and access the Parents area through the settings gear. Tap “Restore Purchases” and ensure you’re logged into the correct Google account that made the original purchases.
Sometimes Android restorations take longer than iOS, so be patient if content doesn’t appear immediately. Close and reopen the app if needed.
Moving Between Devices
When switching to a new device, your purchases should transfer automatically as long as you use the same account. On iOS, sign in with your Apple ID before opening Toca Boca World. On Android, make sure you’re using the same Google account.
Download Toca Boca World from the app store, open it, and your purchases should sync. If they don’t appear right away, use the restore purchases option in the Parents section.
Troubleshooting Common Issues
If restoration isn’t working, first check that you’re using the correct account. Many families have multiple Apple IDs or Google accounts, and purchases are tied to specific accounts.
Ensure your internet connection is stable during the restoration process. Poor connectivity can cause the process to fail or appear stuck.
Try restarting the app completely – close it from your device’s app switcher and reopen it. Sometimes this resolves temporary sync issues.
When to Contact Support
If you’ve tried restoration multiple times with the correct account and stable internet, but your content still doesn’t appear, it’s time to contact Toca Boca support. Have your purchase receipts ready, as they can help verify your transactions.
Keep in mind that some older Toca Boca apps operate separately from Toca Boca World, so purchases from individual apps like Toca Hair Salon won’t automatically appear in the main World app.
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TL;DR
Restore Toca Boca purchases by opening the app, going to Parents settings, and tapping “Restore Purchases” while signed into the same Apple ID or Google account used for original purchases.
